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Whether you have a story to share, a question about resources, or a proposal to make, this is where the conversation begins. There is no wrong reason to reach out.
This is not a crisis line. But our editorial team reads every message and responds personally. For a published Q&A answer from a psychologist, use Dear Psychologist instead. To pitch a story, visit Contribute.
Some exchanges are published, always with your permission, to help others carrying the same thing. Select "Sharing a personal story" below.
About a condition, medication, therapy, or anything you've read on the site, we're happy to help. Select "Question about mental health resources" below.
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Every complaint is acknowledged within 5 working days and investigated fairly. If you are not satisfied with our response, you have the right to escalate to an independent regulator.
For data access, correction, or erasure requests, please contact dpo@themindproject.africa directly.
| complaints@themindproject.africa | |
| Include | Your contact details; the content URL or title; your complaint; the outcome you seek |
| Stage | Timeline |
|---|---|
| Acknowledgement | Within 5 working days |
| Investigation & response | Within 30 working days |
| Clinical/safety complaints | Escalated urgently; addressed ahead of timeline |
| Internal review (if unsatisfied) | Within 10 working days of request |
All complaints and complainant identities are confidential and are never used in marketing or referenced publicly in any identifying way.
| Nature | Regulator | Contact |
|---|---|---|
| Editorial content, media ethics | Media Council of Kenya | mediacouncil.or.ke |
| Data protection, privacy | Kenya ODPC | odpc.go.ke | +254 20 4920000 |
| Clinical professional conduct | Kenya Counsellors & Psychologists Board | cpb.go.ke |
| Child welfare | Directorate of Children Services | Childline: 116 |
All complaints are reviewed quarterly for systemic patterns. Where complaints reveal a systemic issue, we update our processes and report material changes in our annual editorial transparency report.